Last Updated: 01-01-2026

1. Introduction

Welcome to EATRASA (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.eatrasa.com, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

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2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name

• Email address

• Phone number

• Billing and delivery address

b) Order & Transaction Information

• Products purchased

• Order history

• Payment method (processed securely by third-party providers)

Note: We do not store your full payment card details.

c) Technical Information

• IP address

• Browser type and version

• Device information

• Website usage data (via cookies and analytics tools)

d) Marketing Preferences

• Newsletter subscriptions

• Promotional communication preferences

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3. How We Use Your Information

Your data is used to:

✔ Process and fulfil your orders
✔ Deliver products and manage logistics
✔ Communicate order updates and customer support
✔ Improve our website, products, and services
✔ Send marketing communications (only if you opt-in)
✔ Meet legal, regulatory, and compliance requirements

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4. Data Sharing & Disclosure

EATRASA does not sell, rent, or trade your personal data.

We may share limited information only with trusted third parties, including:

• Payment processors (e.g. Stripe, PayPal) for secure transactions

• Delivery and logistics partners to fulfil orders

• Technology service providers (e.g. website hosting, analytics tools)

• Legal or regulatory authorities if required by law

All third parties are required to handle your data responsibly and securely.

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5. Cookies & Tracking Technologies

We use cookies to:

• Enhance website functionality

• Remember your preferences (e.g. cart items, login status)

• Analyse website traffic and performance (e.g. Google Analytics)

You may choose to disable cookies via your browser settings; however, some website features may not function properly as a result.

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6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption

• Secure payment gateways

• Restricted access to sensitive information

While we take reasonable steps to safeguard your data, no online transmission or storage method is 100% secure. We encourage you to protect your account credentials and notify us immediately of any unauthorised activity.

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7. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA), you have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Opt out of promotional emails at any time via the unsubscribe link

To exercise these rights, please contact us at:
📧 support@eatrasa.com

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8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically.

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9. Contact Us

For any privacy-related questions or concerns, please contact:

📧 Email: support@eatrasa.com
📍 Address:
Sungei Wang Plaza, 1016, Jln Sultan Ismail,
Bukit Bintang, 55100 Kuala Lumpur,
Malaysia.

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⚖️ Legal & Compliance Notes

• Compliance: This policy aligns with Malaysia’s Personal Data Protection Act (PDPA) and supports GDPR principles if EU customers are served.

• Third-Party Services: EATRASA may use platforms such as WooCommerce, payment gateways, analytics, and email marketing tools, all subject to their respective privacy policies.

• Age Restriction: Our website and services are not intended for individuals under the age of 13.

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EATRASA

Authentic Biryani & Curry Pastes
Your trust matters as much as our flavour.