Returns & Exchanges
Our Commitment to Quality
At EATRASA, quality and food safety are our top priorities. We take great care in preparing and packaging our biryani and curry pastes using premium ingredients and strict quality controls to ensure every product reaches you in excellent condition.
Due to the nature of food products, we do not accept returns or exchanges once an order has been dispatched, except in cases of damage or error.
Why No Returns or Exchanges?
✔ Food Safety & Hygiene
Once food products are delivered, they cannot be returned or resold.
✔ Quality Assurance
All EATRASA pastes are sealed and quality-checked before dispatch to maintain freshness and safety.
✔ Product Integrity
Improper storage after delivery may affect product quality, which is beyond our control.
What If There’s an Issue With Your Order?
Your satisfaction matters to us. If you experience any of the following:
You received the wrong item
Your product arrived damaged or leaking
There is a quality concern upon opening
Please contact us within 48 hours of delivery at:
Kindly include:
Your order number
Clear photos or videos of the issue (if applicable)
Our team will carefully review your case and, where applicable, offer a suitable resolution such as:
Replacement product
Store credit
Discount on your next purchase
All resolutions are subject to review and approval.
Order Carefully
Before completing your purchase, please double-check:
Delivery address
Product selection (Biryani Paste / Curry Paste variants)
Quantity ordered
This helps us ensure a smooth and accurate delivery experience.
Need Assistance?
We’re always happy to help.
📧 Email: support@eatrasa.com
EATRASA
Authentic Biryani & Curry Pastes
Real flavour. Real care. Real rasa.