{"id":1675,"date":"2025-03-13T18:57:39","date_gmt":"2025-03-13T18:57:39","guid":{"rendered":"https:\/\/eatrasa.com\/index.php\/terms-conditions-3\/"},"modified":"2026-01-13T10:28:39","modified_gmt":"2026-01-13T10:28:39","slug":"terms-conditions-3","status":"publish","type":"page","link":"https:\/\/eatrasa.com\/index.php\/terms-conditions-3\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1675\" class=\"elementor elementor-1675\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-7598edb9 e-flex e-con-boxed e-con e-parent\" data-id=\"7598edb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2170195f elementor-widget elementor-widget-text-editor\" data-id=\"2170195f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"326\" data-end=\"354\"><strong data-start=\"326\" data-end=\"354\">Last Updated: 02-03-2025<\/strong><\/p>\n<p data-start=\"356\" data-end=\"613\">Welcome to <strong data-start=\"367\" data-end=\"378\">EATRASA<\/strong> (\u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d). These Terms &amp; Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order with <strong data-start=\"547\" data-end=\"558\">EATRASA<\/strong>, you agree to comply with and be bound by these terms.<\/p>\n<p data-start=\"615\" data-end=\"686\">If you do not agree, please refrain from using our website or services.<\/p>\n<hr data-start=\"688\" data-end=\"691\" \/>\n<h2 class=\"wp-block-heading\" data-start=\"693\" data-end=\"713\">1. Products &amp; Use<\/h2>\n<p data-start=\"715\" data-end=\"809\">EATRASA sells <strong data-start=\"729\" data-end=\"778\">halal, ready-to-cook biryani and curry pastes<\/strong> intended for <strong data-start=\"792\" data-end=\"808\">home cooking<\/strong>.<\/p>\n<ul data-start=\"811\" data-end=\"996\">\n<li data-start=\"811\" data-end=\"856\">\n<p data-start=\"813\" data-end=\"856\">Our products are <strong data-start=\"830\" data-end=\"856\">not ready-to-eat meals<\/strong><\/p>\n<\/li>\n<li data-start=\"857\" data-end=\"913\">\n<p data-start=\"859\" data-end=\"913\">Cooking instructions must be followed for best results<\/p>\n<\/li>\n<li data-start=\"914\" data-end=\"996\">\n<p data-start=\"916\" data-end=\"996\">Taste may vary depending on ingredients and cooking methods used by the customer<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"998\" data-end=\"1001\" \/>\n<h2 data-start=\"1003\" data-end=\"1028\">2. Ordering &amp; Payments<\/h2>\n<ul data-start=\"1030\" data-end=\"1379\">\n<li data-start=\"1030\" data-end=\"1080\">\n<p data-start=\"1032\" data-end=\"1080\">All orders are subject to product availability<\/p>\n<\/li>\n<li data-start=\"1081\" data-end=\"1172\">\n<p data-start=\"1083\" data-end=\"1172\">Prices are displayed in <strong data-start=\"1107\" data-end=\"1134\">MYR (Malaysian Ringgit)<\/strong> and may change without prior notice<\/p>\n<\/li>\n<li data-start=\"1173\" data-end=\"1295\">\n<p data-start=\"1175\" data-end=\"1295\">We accept multiple payment methods, including credit\/debit cards and e-wallets via secure third-party payment gateways<\/p>\n<\/li>\n<li data-start=\"1296\" data-end=\"1379\">\n<p data-start=\"1298\" data-end=\"1379\">You agree to provide <strong data-start=\"1319\" data-end=\"1377\">accurate and complete delivery and contact information<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1381\" data-end=\"1469\">Orders may be cancelled if payment is unsuccessful or information provided is incorrect.<\/p>\n<hr data-start=\"1471\" data-end=\"1474\" \/>\n<h2 data-start=\"1476\" data-end=\"1497\">3. Delivery Policy<\/h2>\n<ul data-start=\"1499\" data-end=\"1790\">\n<li data-start=\"1499\" data-end=\"1553\">\n<p data-start=\"1501\" data-end=\"1553\">Delivery timelines provided are <strong data-start=\"1533\" data-end=\"1551\">estimates only<\/strong><\/p>\n<\/li>\n<li data-start=\"1554\" data-end=\"1614\">\n<p data-start=\"1556\" data-end=\"1614\">We deliver within selected serviceable areas in Malaysia<\/p>\n<\/li>\n<li data-start=\"1615\" data-end=\"1720\">\n<p data-start=\"1617\" data-end=\"1720\">Risk of loss or damage passes to the customer <strong data-start=\"1663\" data-end=\"1718\">once the order is delivered to the provided address<\/strong><\/p>\n<\/li>\n<li data-start=\"1721\" data-end=\"1790\">\n<p data-start=\"1723\" data-end=\"1790\">Customers are responsible for inspecting their order upon receipt<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1792\" data-end=\"1914\">EATRASA is not responsible for delays caused by courier partners, weather conditions, or circumstances beyond our control.<\/p>\n<hr data-start=\"1916\" data-end=\"1919\" \/>\n<h2 data-start=\"1921\" data-end=\"1955\">4. Returns, Refunds &amp; Exchanges<\/h2>\n<p data-start=\"1957\" data-end=\"2084\">Due to the <strong data-start=\"1968\" data-end=\"2006\">perishable nature of food products<\/strong>, we <strong data-start=\"2011\" data-end=\"2049\">do not accept returns or exchanges<\/strong> once an order has been dispatched.<\/p>\n<p data-start=\"2086\" data-end=\"2146\">However, we may offer a resolution <strong data-start=\"2121\" data-end=\"2142\">at our discretion<\/strong> if:<\/p>\n<ul data-start=\"2148\" data-end=\"2215\">\n<li data-start=\"2148\" data-end=\"2184\">\n<p data-start=\"2150\" data-end=\"2184\">You receive an incorrect product<\/p>\n<\/li>\n<li data-start=\"2185\" data-end=\"2215\">\n<p data-start=\"2187\" data-end=\"2215\">Your order arrives damaged<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2217\" data-end=\"2278\">Issues must be reported <strong data-start=\"2241\" data-end=\"2272\">within 24 hours of delivery<\/strong> with:<\/p>\n<ul data-start=\"2279\" data-end=\"2325\">\n<li data-start=\"2279\" data-end=\"2295\">\n<p data-start=\"2281\" data-end=\"2295\">Order number<\/p>\n<\/li>\n<li data-start=\"2296\" data-end=\"2325\">\n<p data-start=\"2298\" data-end=\"2325\">Clear photos of the issue<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2327\" data-end=\"2408\">Approved resolutions may include store credit, replacement, or discount vouchers.<\/p>\n<hr data-start=\"2410\" data-end=\"2413\" \/>\n<h2 data-start=\"2415\" data-end=\"2452\">5. Allergies &amp; Dietary Information<\/h2>\n<ul data-start=\"2454\" data-end=\"2697\">\n<li data-start=\"2454\" data-end=\"2557\">\n<p data-start=\"2456\" data-end=\"2557\">Our products may contain or come into contact with allergens such as spices, nuts, dairy, or gluten<\/p>\n<\/li>\n<li data-start=\"2558\" data-end=\"2697\">\n<p data-start=\"2560\" data-end=\"2697\">While our products are <strong data-start=\"2583\" data-end=\"2592\">halal<\/strong>, customers with allergies or dietary restrictions are responsible for reviewing ingredient information<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2699\" data-end=\"2806\">EATRASA shall not be held liable for allergic reactions or dietary issues arising from product consumption.<\/p>\n<hr data-start=\"2808\" data-end=\"2811\" \/>\n<h2 data-start=\"2813\" data-end=\"2841\">6. Account Responsibility<\/h2>\n<ul data-start=\"2843\" data-end=\"3074\">\n<li data-start=\"2843\" data-end=\"2930\">\n<p data-start=\"2845\" data-end=\"2930\">You are responsible for maintaining the confidentiality of your account credentials<\/p>\n<\/li>\n<li data-start=\"2931\" data-end=\"2968\">\n<p data-start=\"2933\" data-end=\"2968\">Accounts are <strong data-start=\"2946\" data-end=\"2966\">non-transferable<\/strong><\/p>\n<\/li>\n<li data-start=\"2969\" data-end=\"3074\">\n<p data-start=\"2971\" data-end=\"3074\">We reserve the right to suspend or terminate accounts that violate these Terms or misuse our platform<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3076\" data-end=\"3079\" \/>\n<h2 data-start=\"3081\" data-end=\"3108\">7. Intellectual Property<\/h2>\n<p data-start=\"3110\" data-end=\"3175\">All content on <strong data-start=\"3125\" data-end=\"3144\"><a class=\"decorated-link\" href=\"http:\/\/www.eatrasa.com\" target=\"_new\" rel=\"noopener\" data-start=\"3127\" data-end=\"3142\">www.eatrasa.com<\/a><\/strong>, including but not limited to:<\/p>\n<ul data-start=\"3176\" data-end=\"3251\">\n<li data-start=\"3176\" data-end=\"3184\">\n<p data-start=\"3178\" data-end=\"3184\">Text<\/p>\n<\/li>\n<li data-start=\"3185\" data-end=\"3195\">\n<p data-start=\"3187\" data-end=\"3195\">Images<\/p>\n<\/li>\n<li data-start=\"3196\" data-end=\"3205\">\n<p data-start=\"3198\" data-end=\"3205\">Logos<\/p>\n<\/li>\n<li data-start=\"3206\" data-end=\"3227\">\n<p data-start=\"3208\" data-end=\"3227\">Packaging designs<\/p>\n<\/li>\n<li data-start=\"3228\" data-end=\"3251\">\n<p data-start=\"3230\" data-end=\"3251\">Recipes and content<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3253\" data-end=\"3377\">is the intellectual property of <strong data-start=\"3285\" data-end=\"3296\">EATRASA<\/strong> and may not be copied, reproduced, or distributed without prior written consent.<\/p>\n<hr data-start=\"3379\" data-end=\"3382\" \/>\n<h2 data-start=\"3384\" data-end=\"3413\">8. Limitation of Liability<\/h2>\n<p data-start=\"3415\" data-end=\"3487\">To the fullest extent permitted by law, EATRASA shall not be liable for:<\/p>\n<ul data-start=\"3489\" data-end=\"3690\">\n<li data-start=\"3489\" data-end=\"3528\">\n<p data-start=\"3491\" data-end=\"3528\">Improper use or cooking of products<\/p>\n<\/li>\n<li data-start=\"3529\" data-end=\"3576\">\n<p data-start=\"3531\" data-end=\"3576\">Allergic reactions or dietary sensitivities<\/p>\n<\/li>\n<li data-start=\"3577\" data-end=\"3639\">\n<p data-start=\"3579\" data-end=\"3639\">Delays or failures caused by third-party delivery partners<\/p>\n<\/li>\n<li data-start=\"3640\" data-end=\"3690\">\n<p data-start=\"3642\" data-end=\"3690\">Indirect, incidental, or consequential damages<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3692\" data-end=\"3773\">Our total liability shall not exceed the amount paid for the product in question.<\/p>\n<hr data-start=\"3775\" data-end=\"3778\" \/>\n<h2 data-start=\"3780\" data-end=\"3799\">9. Governing Law<\/h2>\n<p data-start=\"3801\" data-end=\"3987\">These Terms &amp; Conditions are governed by and interpreted in accordance with the <strong data-start=\"3881\" data-end=\"3901\">laws of Malaysia<\/strong>. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.<\/p>\n<hr data-start=\"3989\" data-end=\"3992\" \/>\n<h2 data-start=\"3994\" data-end=\"4023\">10. Changes to These Terms<\/h2>\n<p data-start=\"4025\" data-end=\"4243\">We reserve the right to update or modify these Terms &amp; Conditions at any time. Updates will be posted on this page with a revised \u201cLast Updated\u201d date. Continued use of our website constitutes acceptance of any changes.<\/p>\n<hr data-start=\"4245\" data-end=\"4248\" \/>\n<h2 data-start=\"4250\" data-end=\"4267\">11. Contact Us<\/h2>\n<p data-start=\"4269\" data-end=\"4346\">For questions or concerns regarding these Terms &amp; Conditions, please contact:<\/p>\n<p data-start=\"4348\" data-end=\"4383\">\ud83d\udce7 <strong data-start=\"4351\" data-end=\"4361\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4362\" data-end=\"4381\">support@eatrasa.com<\/a><\/p>\n<hr data-start=\"4385\" data-end=\"4388\" \/>\n<h3 data-start=\"4390\" data-end=\"4405\"><strong data-start=\"4394\" data-end=\"4405\">EATRASA<\/strong><\/h3>\n<p data-start=\"4406\" data-end=\"4483\"><strong data-start=\"4406\" data-end=\"4442\">Authentic Biryani &amp; Curry Pastes<\/strong><br data-start=\"4442\" data-end=\"4445\" \/><em data-start=\"4445\" data-end=\"4483\">Cook with ease. Taste the tradition.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last Updated: 02-03-2025 Welcome to EATRASA (\u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d). These Terms &amp; Conditions govern your access to and use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-compact.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1675","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/pages\/1675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/comments?post=1675"}],"version-history":[{"count":12,"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/pages\/1675\/revisions"}],"predecessor-version":[{"id":3010,"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/pages\/1675\/revisions\/3010"}],"wp:attachment":[{"href":"https:\/\/eatrasa.com\/index.php\/wp-json\/wp\/v2\/media?parent=1675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}